Clinikally is a digital platform for all your skin and hair health needs. We connect you with real dermatologists who create personalized treatment plans that actually work for you. You can also shop dermatologist-recommended skin and hair products right on our online store.

Clinikally's team of expert dermatologists is here to help. Our doctors bring years of experience treating a wide range of skin and hair concerns. Consult our dermatologists online from the comfort of your home, or shop dermatologist-recommended products formulated to address your specific concern.

A personalised treatment plan is the treatment plan you receive after consulting with one of our dermatologists. It includes expert dermatological advice and product recommendations tailored specifically to your skin or hair concern. Simply tell us what's bothering you, and our dermatologists will recommend cosmeceuticals to help resolve it.

An online dermatologist consultation lets you meet a skin or hair expert virtually, over video, instead of visiting a clinic in person. With Clinikally, you get face-to-face time with expert dermatologists from the comfort of your home, and treatments that actually work for you. Simply choose a time and date that suits you. Our doctors are available for consultations between 10 am and 6 pm, 7 days a week.

You don't have to choose, they work best together. An online consultation connects you with a dermatologist who understands your specific skin or hair concern, while a personalised treatment plan gives you the exact products they recommend, so you can start seeing real results. For the best outcome, we recommend consulting a dermatologist first, then following through with their suggested products.

You won't be able to choose a specific doctor, as availability depends on the number of consultations already scheduled. This ensures you can consult one of our top dermatologists at a time and date that suits you.

After your consultation, you'll receive an email from the doctor with your Clinikally prescription and a link to purchase the recommended products. You'll find everything on Clinikally's online store, with quick delivery straight to your doorstep.

Yes, our expert dermatologists offer online consultations for such severe and chronic conditions. Whether you're dealing with a long-standing issue or a new flare-up, our doctors take the time to understand your concern and recommend a treatment plan suited to your specific skin or hair condition including acne, eczema, and hair loss.

Yes, we offer long-term treatment plans for a wide range of skin and hair concerns, including chronic conditions that need ongoing care. Our dermatologists work with you over time, tracking your progress and adjusting your treatment plan as needed, so you get consistent, effective care rather than a one-time fix.

Yes, you can consult the same dermatologist for all your follow-up sessions. This helps ensure continuity of care, so your dermatologist stays familiar with your history, progress, and specific concerns, making every follow-up more effective than starting fresh each time.

The cost of a personalised treatment plan varies based on your specific skin or hair concerns. You'll get the full details once you consult one of our dermatologists for ₹249 on Clinikally.

An online consultation with our expert dermatologists costs ₹249 on Clinikally. If you're facing any skin or hair concerns, our dermatologists will help identify the best treatment plan and products suited to your skin type and needs.

Products recommended by Clinikally's dermatologists are primarily cosmeceuticals, highly effective and clinically proven to treat your specific skin and hair concerns. In fact, all our cosmeceuticals are carefully curated based on their efficacy in delivering real results.

Yes, Clinikally offers a range of unique, premium cosmeceuticals formulated by our expert dermatologists after extensive research. All our products are manufactured in state-of-the-art facilities, using active ingredients that are pure, safe, and highly effective. Every Clinikally product is paraben-free, sulphate-free, and cruelty-free.

While all our cosmeceuticals are safe, trusted, and clinically tested, we recommend stopping use immediately if you experience any irritation or allergic reaction. Get in touch with us at support@clinikally.com and our team will help you right away.

Yes, products marked with an Rx tag below the title require a prescription. You can upload an existing prescription, or our team will get in touch with you to arrange one.

You can get personalised product recommendations based on your skin profile by using our AI skin analysis tool, Clara, or by consulting one of our expert dermatologists.

Yes, every product on our platform is carefully chosen and approved by our expert dermatologists, ensuring it's safe and effective.

Yes, you can buy our products directly from our website or Clinikally mobile application available on playstore and appstore. However, we recommend consulting a dermatologist before starting any prescription-based treatment.

Yes, but we recommend consulting our dermatologists first, to make sure the active ingredients are compatible with your current routine.

Prepaid orders above ₹599 ship for FREE across India. Orders of ₹599 and below have a shipping fee of ₹60. An additional ₹20 handling fee applies to all Cash on Delivery orders. For more details, check out Clinikally's shipping and refunds policy.

If you're in Delhi or Gurugram, you can get your order delivered in as fast as 6 hours. For the rest of India, delivery typically takes 2-3 days from the time of shipping. If you've ordered multiple items, they may arrive in separate shipments. Delivery times are indicative, and on rare occasions, there might be unavoidable delays beyond our control, we'll keep you informed if that happens.

We'll always try our best to get your order to you within the estimated delivery time. If your package hasn't arrived by the expected date, write to us at support@clinikally.com and we'll resolve it as soon as possible.

Yes, once your order is dispatched, you'll receive an email with your tracking number and courier details. You can start tracking your package 24 hours after it's dispatched from our Delhi-NCR location.

If your product is eligible for return, write to us at support@clinikally.com within 5 days of delivery to request a return and refund. Only products that are unused, undamaged, unopened, and in their original packaging with all labels and tags intact can be returned. A shipping and handling charge of ₹300 applies in such cases. Please note that you'll need to send us an unboxing video showing Clinikally's seal/tape clearly visible, to initiate the return.

We'll refund your amount once the product has been received at our warehouse and has passed the quality check. This entire process takes about 2 weeks after your return has been picked up.

Yes, you can return any eligible products within 5 days of delivery. Check out our return policy for more details.

While we currently do not offer international shipping, we are always exploring ways to improve our services. Please stay tuned for any updates regarding international shipping in the future.

Yes, you can coordinate directly with the delivery partner once your tracking link is active, or reach out to our support team for help.

Yes, we ship to most pin codes across India through our reliable courier partners.