Welcome to “https://www.clinikally.com/”, (“www.clinikally.com”, “clinikally.com”, “Clinikally”, “us” or "we"). This Website/Application is managed and operated by Clinikally Digital Health Private Limited whose registered office is in Haryana, India.

  1. General
    1. Clinikally Digital Health Private Limited, a company incorporated under the provisions of the Companies Act 2013 and other applicable laws of India, having its registered address at unit No. 807-808, 8th Floor, Vipul Square, B-Block, Sushant Lok-1, DLF QE, Gurgaon, Haryana, India, 122002. (“Company”, “we”, “us” or “our”) manages and operates a website/internet based platform located at the domain/ URL www.clinikally.com (including sub-domains and microsites) and mobile application/s under the brand name ‘Clinikally’ (collectively referred to as the “Website/s”) where you can access and/or avail products and/or Services offered by us to the users of the Website (“User” or “Users” or “you” or “your”).
    2. This privacy policy (“Privacy Policy”), together with the Terms of Service (available at https://www.clinikally.com/pages/terms-of-service) governs your use of the ‘Website’ and describes our policies and procedures on Processing of the information provided to us by you.
    3. BY USING, BROWSING, ACCESSING, OR PURCHASING FROM THE ‘WEBSITE’ YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND AGREED TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY AND CONSENT TO THE PROCESSING OF YOUR INFORMATION IN ACCORDANCE WITH THE TERMS OF THE PRIVACY POLICY. WE RESERVE THE RIGHT TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY, AT OUR SOLE DISCRETION, AT ANY TIME. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY AT ANY TIME, DO NOT USE ANY OF THE SERVICES OR GIVE US ANY OF YOUR INFORMATION. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORISED BY SUCH INDIVIDUAL OR ENTITY TO (I) ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF, AND (II) CONSENT ON BEHALF OF SUCH INDIVIDUAL OR ENTITY TO PROCESSING OF SUCH INDIVIDUAL’S OR ENTITY’S INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.
    4. We shall not use the User’s information in any manner except as provided under this Privacy Policy. Capitalised terms used herein if not defined shall have the same meaning as ascribed to them under the Terms of Service.
    5. This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
    6. This Privacy Policy sets out the type of information collected from the Users, including the nature of the Sensitive Personal Data or Information (defined hereinafter), the purpose, means and modes of Processing of such information and how and to whom such information shall be transferred or disclosed by us. You may, at any time withdraw your consent for Usage of your information including Personal Information (defined hereinafter) or Sensitive Personal Data or Information. However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding Services for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Personal Information based on your previous consent prior to the withdrawal. This privacy Policy also conveys you about your rights and choices with respect to your Information, and how you can contact us about our privacy practice.
    7. We request you to kindly familiarize yourself with our Privacy Policy. If you do not agree with any provisions or terms of this Privacy Policy, we advise you to not use or access Website/s.
  2. Definitions
    1. Clinikally Doctor Partner/s’ shall have the meaning ascribed to such term in Terms of Service.
    2. End-User’ shall have the meaning ascribed to such term in Terms of Service.
    3. User Information’ shall include all such data as collected from the User and shall also include Personal Information and Sensitive Personal Information or data.
    4. ‘Medical Expert’ shall have the meaning ascribed to such term in Terms of Service.
    5. Personal Information’ shall refer to any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person
    6. Processing’ in relation to personal data, shall mean a wholly or partly automated operation or set of operations performed on digital personal data, and includes operations such as collection, recording, organisation, structuring, storage, adaptation, retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction.
    7. Sensitive Personal Information’ of a person shall mean such personal information which consists of information relating to;—
      1. password;
      2. financial information such as Bank account or credit card or debit card or other payment instrument details ;
      3. physical, physiological and mental health condition;
      4. sexual orientation;
      5. medical records and history;
      6. Biometric information;
      7. any detail relating to the above clauses as provided to body corporate for providing service; and
      8. any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise.
    8. ‘Service/s’ shall have the meaning ascribed to such term in Terms of Service.
    9. User/s’ shall have the meaning ascribed to such term in Terms of Service.
    10. ‘Website/s’ shall refer to interest resource/ website located at the URL www.clinikally.com (including sub-domains and microsites) and mobile application/s under the brand name Clinikally and also include such software’s, services and applications developed for the purpose of provision of Services.
  3. Type of Information collected
    1. From User

      You may be asked to provide User Information anytime you visit, surf, access, use or browse the ‘Website’.

      The User Information includes, without limitation, the following categories:

      1. Contact information: first and last name, email address, postal address, country, phone number and other similar contact data.
      2. Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.
      3. Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.
      4. Transaction information: the date of the transaction, total amount, transaction history and preferences and related details.
      5. Insurance information: insurance data (such as your insurance carrier and insurance plan).
      6. Health related information, such as information or records relating to your medical/ health history, health status, details of treatment plans and medication prescribed by a Medical Expert, dosage details such as frequency of dosage, data regarding your usage of the Services and history of the appointments made by or with you through the use of Services; alternative medication, medicines ordered by you through the Website, laboratory testing results and any other information inferred there from.
      7. Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or Services directly from us, or participate in marketing programs.
      8. Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, occupation, ethnicity, religion, travel history or any other personal information provided in responses to surveys or questionnaires.
      9. Your reviews, feedback and opinions about our Services, listed products and programmes.
      10. Loyalty programme information: Your loyalty membership information, account details, profile or password details and any frequent flyer or travel partner programme affiliation
    2. From Medical Experts
      1. You may be required to provide us with Information regarding your [name, mobile number, email address], and such other Information [including but not limited to employment records, medical certifications/degree and professional experience] as requested on the Clinikally Doctor Partners registration page on the Website to create an account or as requested by any of Clinikally’s employees or agents who contact you in person or by telephone.
      2. In the event where any of Clinikally’s employees or agents have contacted you in person or by telephone for the purpose, We will maintain such User Information if and until you choose to register for an account, for which we may contact you from time to time. We will, after such User Information is collected from you, send you a confirmation email confirming the Information provided.
      3. In any event you do not wish to avail Services on the Website, please inform us immediately at support@clinikally.com.
      4. We may send email and/or SMS confirmations or other communications including such User Information collected to End-Users in connection with their bookings, appointments or other interactions with you, if such interactions have been facilitated by Clinikally.
    3. We may share User Information Processed from Users and/or Medical Experts and use it consistent with the provisions of this Privacy Policy. We may also combine it with other information to provide and improve our products, Services, content and advertising.
    4. We may Process other User Information that you voluntarily choose to provide to us through app, website, email, during interaction with us on call or chat and other modes of communication.
    5. We may also process User Information from any group company, affiliates, associates, subsidiary, holding company of the Company, associates and subsidiaries of holding company of the Company to whom you have given consent for sharing of User Information for services.
    6. We shall be free to use, collect and disclose information that is freely available in the public domain without your consent.
    7. You agree to provide information, which shall be true, correct, up to date and accurate. You may access, amend, alter or require deletion of your Information partially or fully by contacting us at support@clinikally.com or call +91 - 70422 50910. In no event, Clinikally shall be held responsible for any out of date, inaccuracy, incompleteness, untrue and/or falsification of information as provided by you or to any liability arising from such inaccuracy, incompleteness or falsehood.
  4. Ways of Processing User Information

    We collect/Process User Information in the ways, including but not limited to the following:

    1. User Information you give us: We receive and store any User Information you enter on our Website to access and/or avail Services or give us in any other way and shall also include User Information you have provided to any group company of the Company, affiliates, associates, subsidiary, holding company of the Company, associates and subsidiaries of holding company of the Company, to whom you have given consent for sharing of such information.
    2. Automatic User Information we Process: We use "cookies", pixels and similar technologies to receive and store certain types of information whenever you interact with us.
    3. E-mail communications: To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.
    4. Automatic User Information we collect from other websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement, if any. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators’ privacy policies and is not covered by our Privacy Policy.
    5. User Information from other Sources: We may obtain information from other sources for instance healthcare service provider (HSPs) to whom you have permitted the sharing of your personal information.
    6. Third-party software’s: We may use Third-party software’s, for analytics solution which may record screens visited, interaction patterns (such as screen actions, gestures: taps, scrolls), and device details (type, version, model, operating system). Such Information is used to improve our Website.
  5. Purpose of Processing of User Information

    We may Process your User Information for the following purposes:

    1. To carry out our obligations arising from any contract entered into between you and us;
    2. To enable us and our Third Party Service Providers to offer and provide products and/or Services and communicate with you about products and/or Services offered by us;
    3. generate aggregated data to prepare insights to enable us to understand customer behaviour, patterns and trends with a view to learning more about your preferences or other characteristics;
    4. operate, evaluate and improve our business and Website
    5. For creating and giving you access to your registered account on the Website.
    6. To develop, deliver, process and improve our Products, Services, content in order to personalize and improve your experience.
    7. To develop, deliver, process and improve our Website and facilities/Services provided on it to dispense general and medical information not amounting to medical advice through use of artificial intelligence mechanism.
    8. To curtail/customise/develop the Services and/or Products as per your specific needs to improve and personalise the use of websites and its Services and/or products.
    9. To inform you about our products, Services, offers, updates, upcoming events, including providing you information in relation to order confirmations, invoices, technical notices, security alerts.
    10. For internal analytical and research purposes such as auditing, data analysis and research to improve Our Products, Services and customer communications.
    11. To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority.
    12. To resolve any request, dispute, grievance or complaint raised by you in relation to your use of the Website.
    13. To detect or monitor any fraudulent or illegal activity on the Website; and
    14. For the purpose of contacting you to complete any transaction if you do not complete a transaction after having provided us with your contact information in the course of completing such steps that are designed for completion of the transaction.
  6. Disclosure of User Information Processed
    1. We may from time to time be required to disclose the User Information collected from you to our trusted Third Party Service Providers who assist us in order to facilitate the provision of Services and purchase of Products on the Website. For instance, we may share your information with third party payment gateway providers to process transactions on the Website. By using the Website, you consent to any such disclosure of your information with third party service providers. We ensure that such Third Party Service Providers are bound by reasonable confidentiality obligations and/or use, maintain and follow generally accepted industry and security standards with respect to such information.
    2. We may also disclose your User Information when such disclosure is requisitioned under any law or judicial decree or when we, in our sole discretion, deem it necessary in order to protect our rights or the rights of other Users, to prevent harm to persons or property, to fight fraud and credit risk.
    3. We may also disclose or transfer your information to any third party as a part of reorganization or a sale of the assets, division or transfer of a part or whole of us. We shall ensure that third party to which we transfer or sell our assets will have appropriate confidentiality and security measures, at least as protective as those described in this Privacy Policy, to handle your Information. You will have the opportunity to opt out of any such transfer if the new entity's planned processing of your information differs materially from that set forth in this Privacy Policy.
    4. A third party payment gateway provider may be required to collect certain financial information from you including, but not restricted to, your credit/debit card number or your bank account details or your credit information (collectively referred to as “Financial Information”). All Financial Information collected from you by such third party payment gateway providers will be used only for billing and payment processes. The financial information collected from you is transacted through secure digital platforms of approved payment gateways, which are under encryption, thereby complying with reasonably expected technology standards. The verification of the Financial Information shall be accomplished only by you through a process of authentication in which we shall have no role to play and hence, we shall bear no liability in relation to the same. We shall neither be liable nor responsible for any actions or inactions of the third party payment gateway providers or any breach of conditions, representations and warranties given by them. We shall also not be obligated to mediate or resolve any dispute or disagreement between you and such third party payment service providers.
    5. While we make best efforts to ensure that your User Information is duly protected by undertaking security measures prescribed under applicable laws, you are strongly advised to exercise reasonable discretion while providing Information while using the services given that the Internet is susceptible to security breaches.
    6. User Information may also be transferred, stored or processed in any country other than the country in which you access the Website. For purposes of sharing or disclosing data in accordance with the Privacy Policy, we reserve the right to transfer your information outside of your country. By using the (Website, you consent to such transfer of your information outside of your country and also within our affiliates, subsidiaries and partners, provided they have agreed to ensure the same level of data protection as prescribed under this Privacy Policy and the data protection laws of India. The information may be transferred in the event it is necessary for the performance of the Services, operation of the Website and provision of products as agreed upon between Us and the third party.
  7. Security
    1. The security of User Information is important to us. We have implemented security policies, rules and technical measures, as required under applicable law including firewalls, transport layer security and other physical and electronic security measures to protect the User Information that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. When you submit you information on the Website, User Information is protected through our security systems. Please note that we use international and industry-recognized standards as per applicable laws, rules and regulations.
    2. Your information is contained within secured networks and is only accessible by a limited number of authorized persons who have access rights to such systems or otherwise require such information for the purposes provided in this Privacy Policy. These authorized persons are also under an obligation to keep such information confidential.
    3. Although we make best possible efforts to transmit and store all the information provided by you in a secure operating environment that is not open to public, you understand and acknowledge that there is no such thing as complete security and we do not guarantee that there will be no unintended disclosures of any information and potential security breaches. You agree not to hold us responsible for any breach of security or for any action of any third parties that receive User Information or events that are beyond our reasonable control including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
    4. No authorized persons at Clinikally shall have knowledge of your password of the account registered on the Website. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the Website when finished. We do not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify us by sending an email to support@clinikally.com. You shall be liable to indemnify Clinikally due to any loss suffered by it due to such unauthorized use of your account and password.
  8. Cookies Policy
    1. Due to the communications standards on the Internet, when you visit, access, surf or browse the Website, we automatically receive the uniform resource locator of the site from which you visit, access, surf or browse the Website, details of the sites/web addresses/web links you visit on leaving the Website, the internet protocol (“IP”) address of each User’s computer operating system, type of web browser the User is using, email patterns, and the name of the User’s internet service provider. This User Information is used solely to analyse overall User trends and to help us improve our services. Please note that the link between the User’s IP address and the User’s personally identifiable information is not shared with third parties without User’s permission or except when required by law or to provide or facilitate the User with the services. Notwithstanding the above, the User acknowledges that we reserve the right to share some of the aggregate findings, including the personal information provided by the Users in an unidentifiable, aggregate form, and not the specific data with advertisers, sponsors, investors, strategic partners, and others in order to help grow the business. The amount of information sent to us depends on the settings of the web browser used by the User to access the Website. The User may refer to the browser used, if the User wishes to learn what information is provided to us.
    2. The Website uses temporary cookies to store certain data. We do not store Personal Information in the cookies. Information collected by us, by any means whatsoever, that does not personally identify the User as an individual (such as patterns of utilization described above) is exclusively owned by Us and may be used by Us and Third Party Service Providers for technical administration of the Website, user administration, research, development, and other purposes.
    3. You understand that you may set or amend your web browsers to delete or disable cookies. If you choose to disable cookies on your computer or mobile telecommunication device, it may impair, degrade or restrict access to certain areas of the Website.
    4. We may allow other companies or entities to serve advertisements to you. These companies or entities include third party advertisement servers, advertisement agencies, and advertisement technology vendors. We may target some advertisements to you that fit a certain general profile. We do not use Personal Information to target advertisements to you. In the course of serving advertisements or optimizing the services to its Users, we may allow authorised third parties to place or recognize a unique cookie on the User’s browser.
    5. We may keep records of all communications, both voice telephone calls and non-voice digital chats and emails received from and made to Users for the purpose of administration of services, research and development, training, business intelligence, business development, or for User administration. We may share such telephone records with third parties when required by law or when required to provide or facilitate the User with the services.
    6. You consent to our reproduction/publishing of all testimonials and reviews given by you on the Website in relation to the services or the Products. You agree that we may edit the testimonials and reviews provided by you and reproduce/publish such edited or paraphrased versions of the testimonials and reviews on the Website. If the User has any concerns with the reproduction/publication of any testimonial or review provided by you, the User may contact us at support@clinikally.com or call +91 - 70422 50910.
  9. Opt-Out Policy
    1. The Third Party Service Providers with whom we may share User Information provided by you are not permitted to market their own services or send promotional e-mails or engage in promotional communication with you. We provide you with the opportunity to opt-out of receiving non-essential, promotional, or marketing-related communication from itself or its partners.
    2. If you wish to remove your contact information from all our mailing lists and newsletters, you can click on the "unsubscribe" link or follow the instructions in each e-mail message. Alternatively, you may contact us at support@clinikally.com or call +91 - 70422 50910. We reserve the right to limit membership based on availability of contact information. All Users will be notified by email prior to any actions taken.
  10. Retention of information

    We will retain the User Information and any data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted under the applicable law.

  11. Your Rights and Choices
    1. When we Process User Information about you, we do so with your consent and as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of Clinikally as described in this Privacy Notice.
    2. You have the following rights in relation to the User Information and you can exercise it by submitting a request as per the procedure provided below.
      1. Right to Access, Review and Modify
      2. Right to Correction
      3. Right to Withdraw Consent
    3. To request to access, review, update, or withdraw your consent for your personal information or to otherwise reach us, please submit a request by e-mailing us at support@clinikally.com.
    4. It is important that the User Information we hold about you is accurate and current. Please keep us informed if your personal information changes during the period for which we hold it.
  12. Storage of Information

    User Information collected under this Privacy Notice is hosted on servers located in India.

  13. Modification
    1. We reserve the right to amend this Privacy Policy at any time. The Privacy Policy, as and when modified, shall be updated on the Website. We encourage you to review this Privacy Policy whenever you visit our Website to understand how your Personal Information is used.
    2. The updated version, effective as soon as it is accessible, shall will be immediately posted on our Wesbite and you are deemed to have accepted the terms of the updated Privacy Policy on your first use of our Website or first purchase of the products and/or Services following the alterations.
  14. Grievance Redressal

    In case, you have any questions, grievance or complaints about this Privacy Policy, or about the Website, you may contact our grievance officer/ nodal officer on the below mentioned details:

    1. Name: Mr.  Harmeet Singh
    2. Designation: Grievance Officer/ Nodal Officer - Customer Services
    3. Email Address: grievanceofficer@clinikally.com
    4. Contact Number: +91 - 70422 50910
  15. Governing Law

    The terms of this Privacy Policy shall be governed and construed in accordance with the laws of India. Any dispute regarding or arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in India.

  16. Severability

    Whenever possible, each section of this Privacy Policy shall be interpreted in a manner so as to be valid under applicable law. However, in the event of any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Privacy Policy.