Shipping and Refund Policy
Our shipping policy is as follows:
- On all orders above Rs. 2000, you get FREE shipping
- Orders below Rs. 2000 have an associated shipping fees of Rs. 50
- Cash on Delivery (COD) shipping is chargeable at Rs. 99 per order
- To be eligible for COD, your order must be AT LEAST Rs. 750 in total value
CANCELLATIONS AND REFUNDS
As a Clinikally customer, you can easily edit or cancel orders WITHIN 24 hours of order confirmation (excluding Saturday and Sunday) and if your order HAS NOT BEEN SHIPPED. You can do this from the order status page (also known as the thank you page) and a separate order editing page where you can view the order details and decide to cancel or edit the order. On both of these pages, once an order is marked as fulfilled or any fulfillment has been added to the order, you will see a message stating that the order can no longer be edited and canceled automatically.
If once the order is shipped you are looking to return your order for whatever reason, we're here to help! We offer returns (charged at Rs. 300) within 10 days of receiving your order. You can return your product for a gift card, or a refund to the original payment method with a charge of Rs. 300. If you choose a refund to your original payment method, the money will be refunded to you within 5-7 business days after we receive the products.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use which includes damage to external carton/open security seal or label tears.
To initiate a return or exchange, please complete the following steps:
- Write to our amazing customer success team at firstname.lastname@example.org or WhatsApp us at +91-7042287474
- Discuss and decide the products you wish to return
- Print your prepaid shipping label that you will receive by email
- Send all decided items back to us using the label provided
- You can expect receipt of your refund, replacement product, or store credit within 5-7 days of receipt of product at our store
- Shipping and pickup charges will be levied in case of return or exchanged products
- Lost or damaged returns are strictly Non Refundable
- All refunds including COD will be processed through online banking channels
- Clinikally reserves the rights to change policy without prior notice
- For more questions, you can email us on email@example.com or WhatsApp us on +91-7042287474