Shipping and Refund Policy

SHIPPING POLICY

Our shipping policy is as follows:

  • On all orders above Rs. 2000, you get FREE shipping
  • Orders below Rs. 2000 have an associated shipping fees of Rs. 50
  • Cash on Delivery (COD) shipping is chargeable at Rs. 99 per order
  • To be eligible for COD, your order must be AT LEAST Rs. 750 in total value

CANCELLATIONS AND REFUNDS

As a Clinikally customer, you can easily edit or cancel orders WITHIN 6 hours of order confirmation (excluding Saturday and Sunday) and if your order HAS NOT BEEN SHIPPED. You can do this from the order status page (also known as the thank you page) and a separate order editing page where you can view the order details and decide to cancel or edit the order. On both of these pages, once an order is marked as fulfilled or any fulfillment has been added to the order, you will see a message stating that the order can no longer be edited and canceled automatically. 

If once the order is shipped you are looking to return your order for whatever reason, we're here to help! We offer returns (charged at Rs. 300) within 10 days of receiving your order. You can return your product for a gift card, or a refund to the original payment method with a charge of Rs. 300. If you choose a refund to your original payment method, the money will be refunded to you within 5-7 business days after we receive the products.

 

RETURN AND EXCHANGE POLICY

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged.
  • The products must be re-packed in the original packaging.
  • Returned items must have no visible signs of wear and tear.
  • There should be no damage to the outer carton, and the security seal and tags should be intact.

To initiate a return or exchange, please complete the following steps:

  1. Please write to our fantastic customer care team at support@clinikally.com or WhatsApp us at +91-7042287474
  2. Select the products you wish to return
  3. Print your prepaid shipping label that you will receive by email
  4. Send back all the items selected for the return to us using the label provided

Additional Information:

  • You can expect the receipt of your exchange within 5-7 days
  • INR 150 will be charged as shipping and pickup charges in case of an exchange
  • Lost or damaged returns are strictly non-refundable and not eligible for an exchange
  • The exchange will be processed only through Cash on Delivery.
  • Clinikally reserves the right to change the policy without any prior notice

For more questions, you can email us at support@clinikally.com or WhatsApp us on +91-7042287474