Shipping & Refund Policy

• FREE Shipping is available on all orders above INR 599.
• For orders that are equal to or below INR 599, shipping charges of INR 80 for Cash on Delivery, and INR 60 for Prepaid.
• For orders which are above INR 599, free shipping is available for all parts of India
• Batch IDs of the product may differ based on stock, but the products will be 100% authentic.
• The estimated delivery times are indicative, and on some occasions, there may be unavoidable delays beyond our control. In such cases, you will receive updates on your shipment tracking status page.

Note: For the purpose of providing the Services and for other purposes identified in this Policy, Clinikally will be required to collect and host certain data and information of the Users. Clinikally will committed to protecting the personal information of users and takes all reasonable precautions for maintaining its confidentiality.

Damages: If a client receives a damaged product, they must create an unboxing video as evidence and keep all packaging materials and damaged goods before submitting a claim. It is important to note that the customer must raise the complaint within 24-48 hours of receiving the product. Please note that Clinikally is not responsible for any products that are damaged or lost during shipping. If your order arrives damaged, please contact support@clinikally.com or call us at +91 9650593500 (10am-6pm, Mon-Fri).

Authenticity: At Clinikally, we want to guarantee our customers that all of our products are 100% authentic and obtained from authorised vendors. We take every precaution to ensure that our products meet the highest quality and safety standards. Furthermore, our products are properly labelled with barcodes, batch numbers, and detailed information. This enables us to trace the source and quality of each product, ensuring that our customers receive only the finest products.

Cancellation before shipment: If the order or the item(s) that you wish to cancel have not been shipped yet, you can write to us at support@clinikally.com or call us at +91 9650593500 (10am-6pm, Mon-Fri). In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request has been processed by us. Currently we do not allow cancellation of orders. Once the shipment is dispatched from our hub or the tracking number is updated, we cannot cancel the order.

Cancellation post-shipment: Cancellation cannot be done after the shipment is dispatched. As we use third-party courier partners. In such cases, any delivery queries or issues will be escalated to the courier partner, and it is not possible from our side as we are a third-party courier partner, which doesn't allow us to cancel the order.

Cancellation due to returned shipment: In case your shipment is returned back to us due to any rejection from the courier or our customer, the cancellation will be done automatically, and the amount will be refunded automatically.

Note: In case you have cancelled an order, which has already been handed over to our delivery partner from our end, we cannot guarantee cancellation and they still may attempt delivery. In that case, kindly do not accept the delivery of the order.

We offer all our customers an easy return policy. Returns can be initiated in case of wrong or damaged product(s) received. In such cases, you can raise a return request of product(s) within 5 business days of receiving the order. We also accept partial returns of the order, wherein you can raise a return request for one or all products in your order.

In case of a request for replacement, it is subject to the availability of the stock and INR 150 will be charged for re-shipping of the replaced products. In case the product is not eligible for replacement, your total order amount will be refunded after deducting INR 300 from it.

• The products must be re-packed in the original packaging.
• Returned items must have no visible signs of wear and tear.
• There should be no damage to the outer carton, and the security seal and tags should be intact.
• If the product received has an expiry date of 4-6 months from date of order, it will not be exchanged unless the product received is wrong/damaged/broken.

• Please get in touch with us at support@clinikally.com or call us at +91 9650593500 (10am-6pm, Mon-Fri) to raise the return request within 5 days of receiving your order.
• You will be requested to provide us with your order ID and email the images and videos of the product(s) with their batch numbers, if you wish to return your product(s).
• You will be asked to provide us with the unboxing video of the products received with Clinikally's seal/tape visible in the video in case of return. Click here for a reference unboxing video.
• We will schedule a return pick-up within 3-4 business days. We shall initiate the refund only if the products received by us are in their original packaging with their seals, labels, and barcodes intact.
• Please note that the damaged product will be shipped to the vendor for investigation. This is to ensure that we can identify any issues with the product or packaging that may have contributed to the damage.
• In case of COD orders, we will require your bank details to initiate the refund. Moreover, as per bank regulations, refund may take up to 7 days to reflect in the bank account.
• We appreciate your understanding and cooperation in these situations. Our goal is to provide our customers with high-quality products and exceptional service, and we will do everything in our power to address any issues that arise.

• Doctor Selection: We understand the importance of choosing the right healthcare professional for your needs. However, we would like to inform you that the selection of doctors for video consultations is not available to patients. The assignment of a doctor to your consultation is determined by availability and duty schedules. All our doctors are highly qualified and dedicated professionals.
• Unbiased Service: Every doctor listed on our platform has been carefully selected based on their expertise and credentials. We are committed to ensuring that all doctors provide top-notch services, regardless of the specific doctor assigned to your consultation.
• Follow-up Consults: For follow-up consultations, please note that doctor availability may vary based on their schedules. If the initially assigned doctor is unavailable for a follow-up consult, the scheduling of the consult will depend on the doctor's availability. We will make every effort to accommodate your needs and ensure timely follow-up consultations.

• You can expect the receipt of your exchange within 5-7 days.
• INR 150 will be charged as shipping and pickup charges in case of an exchange.
• INR 300 will be deducted from the total refund amount in case of returns of non-damaged and correct products.
• Lost or damaged returns are strictly non-refundable and not eligible for an exchange.
• All exchanges will be processed only through cash-on-delivery.
• Clinikally reserves the right to change the policy without any prior notice.